Online Returns

Unused, unworn, full-priced items with original tags attached may be returned within 10 days of delivery for a full refund, exchange, or store credit.

All returns must be approved prior to return shipping. Email to authorize a return.
Items must be postmarked within 10 days of receiving the original shipment. Please include your original invoice and keep record of tracking information.

Once returned items are received back at Ivy Boutique, a credit will be issued and may take 5-7 business days to process. Please note that shipping charges are non-refundable.

Please note that Ivy Boutique cannot accept responsibility for lost packages without proof of delivery.

Please return items to

Ivy Boutique
158 S. College Avenue
Fort Collins, CO 80524

Damage Policy

Please inspect your order upon receipt and contact us immediately if the item is damaged or if you receive the wrong item. Document the damages with pictures and descriptions and include the information when initiating a return. Without evidence of damages upon delivery, we will be unable to process a refund for the returned items.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.